All businesses should have their own T&C’s. Sadly, many don’t and some of those who do fail to keep them compliant with the changes which occur in legislation.

A business which trades under its own (up to date) T&C’s is in a much stronger position to achieve a favourable resolution should a dispute occur. It is shocking, in our opinion,  that more businesses do not keep this area of their business current as they can suffer significant financial loss as a result.

One of the first questions we ask clients when a dispute arises, and payment has been withheld, is “Did you agree contract terms?” We often find the “contract” is either based on the other party’s onerous terms or a completely outmoded document which may have been issued by our clients themselves.

You should always try to ensure you trade on your own T&C’s or a negotiated version thereof. If your customer insists the contract is under their T&C’s, then please speak to us about reviewing these. If they are onerous then you at least know they are onerous and can make an informed decision from that point.

Commercial Debt Recovery Experts Ltd Terms and Conditions. Version: November 2023